Refund & Returns Policy

At ISIPTV https://isiptv.com, subscriber satisfaction is our utmost priority. We engineered our IPTV infrastructure to provide high-stability 4K streaming, and we stand behind the reliability of our network. This Refund Policy outlines the terms and procedures under which refunds or service credits are issued.

1. Refund Eligibility Conditions

To be eligible for a full refund, your request must meet all of the following criteria:

• Timeframe: Your request is submitted within 72 hours of the initial subscription payment.
• Server-Side Issue: Service access or stream playback is prevented due to verifiable technical failures on the ISIPTV network.
• Troubleshooting: You have contacted our 24/7 technical team to report the issue. If our support staff cannot resolve the problem within 48 hours, a full refund or an equivalent subscription extension will be provided immediately.

2. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

• Personal change of mind after activation details have been delivered.
• Network issues caused by your Internet Service Provider (ISP), local bandwidth limitations, or ISP throttling.
• Device incompatibility or misconfiguration of unverified third-party player applications.
• Temporary buffer delays or routine server maintenance.
• Skipping a trial test prior to purchasing a long-term (e.g., 6-month or 12-month) package.

3. Refund Processing Procedure

• Approved refunds are issued directly to the original payment channel utilized during checkout (Credit Card, PayPal, or Crypto).
• Financial institution processing times vary and may require between 5 to 30 business days to reflect in your account.
• ISIPTV holds no liability for processing delays caused by third-party payment gateways or banking systems.

4. Technical Support Assistance

Our technical support department is online 24/7 to assist with app configuration, M3U playlist integration, Xtream API setups, and general connection troubleshooting across all major streaming devices.

5. Extended Downtime & Compensation

While rare, temporary channel fluctuations or service interruptions may stem from local connection drops, app errors, or scheduled maintenance updates.

• Goodwill Guarantee: If our central servers experience an outage lasting 48 consecutive hours or longer, subscribers are entitled to a full refund or complimentary extension equal to the lost duration, alongside bonus account credits as a gesture of goodwill.

6. Contact Support for Refund Requests

To submit a refund claim or discuss technical difficulties, open a support ticket with our team:

Contact Center: https://isiptv.com/contact-us

Official Email: support@isiptv.com